FAQ

Frequently Asked Questions

Got a question? We’re here to help. Browse our most asked questions below.

🧩 Custom Orders

We’re a made-to-order business  this lets us offer a wider range of customised products and services and respond quickly to trends and your needs.

  • Materials and inventory are purchased after your order is placed and payment is complete.
  • Processing times for some custom and large-quantity orders can take up to 2–3 weeks.
  • We’ll confirm your timeframe and keep you updated throughout the process.
Need it by a certain date? Please tell us your required date when ordering so we can advise availability or rush options.
⭐ Our Most Commonly Ordered Products
  • Custom T-Shirts
  • Custom Children’s Birthday Pyjamas
  • Brand Printing — Workwear/Uniforms & Promotional Products
  • Seasonal Designs and Trends
  • Custom Prints & Acrylic Photo Boards
  • Personalised Bags
  • Seasonal Gifts and Trends
🎁 Personalised Items — Stock & Turnaround

We maintain a good level of stock for frequently ordered items (e.g., T-Shirts, Hoodies, Sweaters, and Children’s Pyjamas).

  • In-stock items: usual turnaround 3-5 days.
  • Urgent gifts: please check with us before ordering  we’ll do our best to help.
  • Not in stock: our suppliers typically take 2–5 days to deliver to us.
We offer a vast selection for different occasions and seasonal events that may not be listed on the website just ask!
🕒 How long will my order take to process?

Most products are made to order. Standard production is typically 5 business days. Large or highly personalised orders may take longer but we’ll keep you updated.

🚚 What are your delivery times?

UK: usually 2–5 business days after dispatch.

🎨 Do you accept custom and bespoke requests?

Absolutely custom and bespoke projects are what our company specialise in. Share your idea or artwork via our contact page or email us your vision/idea.

🧺 How do I care for personalised clothing?
  • Turn inside out before washing
  • Cool wash (30°C or below)
  • Do not tumble dry
  • Iron inside out on a cool setting
🔁 What is your returns policy?

Non-personalised items: return within 14 days.
Personalised items: non-returnable unless faulty or damaged on arrival.

See Delivery & Returns for full details.

📞 How can I contact you?

To contact us use our contact form