Frequently Asked Questions

Frequently Asked Questions

Are all your products made to order?

Yes. Every order is made to order and personalised or produced specifically for you.

Can you create something completely bespoke?

Yes. If you can’t find what you’re looking for on our website, we offer a bespoke design service for unique products, gifts, business branding, and special occasions.

Will I receive a design proof?

Where required, we’ll send a digital proof for approval before production begins. Production will not start until your design has been approved.

How long will my order take?

Production times vary depending on the product and current workload.

  • Materials and inventory are purchased once your order is placed and payment is complete.
  • Processing times for complex and large-quantity orders may take longer.
  • We will keep you updated throughout the process.

Please tell us your required date when ordering so we can advise availability or rush options.

Do you accept custom and bespoke requests?

Absolutely custom and bespoke projects are what our company specialise in. Share your idea or artwork via our contact page or email us your vision/idea.

How do I care for personalised clothing?
  • Turn inside out before washing
  • Cool wash (30°C or below)
  • Do not tumble dry
  • Iron inside out on a cool setting
Do you accept returns?

As personalised and made to order products are created specifically for you, they cannot usually be returned unless they arrive damaged, faulty, or an error has been made on our part.

See Delivery & Returns for full details.

How can I contact you?

You can contact us through our website, by email, or via our social media channels. We’ll respond as soon as possible during business hours.