Legal notice
Last updated: 18 August 2026
This website is operated by The Custom Company UK.
1. Business Information
Business name: The Custom Company UK
Website: www.thecustomcouk.shop
Email: hello@thecustomcouk.shop
Location: Chelmsford, Essex, United Kingdom
The Custom Company UK provides bespoke design, print, personalised products, branding, stationery, signage and custom creative services.
2. Website Use
By accessing this website, you agree to use it lawfully and in accordance with our Terms and Conditions.
You must not use this website in a way that could damage, disable, overburden or impair the website, interfere with other users, or attempt to gain unauthorised access to any part of the website or its systems.
3. Website Content
We make reasonable efforts to ensure that the information published on this website is accurate and up to date.
However, product descriptions, images, colours, measurements, availability, prices and other website content may occasionally contain errors or require updating.
We reserve the right to correct errors, update information and make changes to our products, services and website content without prior notice.
Nothing on this website affects your statutory rights as a consumer.
4. Intellectual Property
All original content appearing on this website belongs to The Custom Company UK unless otherwise stated.
This includes, but is not limited to:
• Logos and branding
• Original artwork and designs
• Product designs
• Photography and images
• Illustrations
• Written content
• Graphics
• Website layouts and visual elements
You may not copy, reproduce, distribute, modify, publish, sell or commercially use our content without prior written permission.
Unauthorised use of our intellectual property may constitute an infringement of our rights.
5. Customer Supplied Content
Where you provide us with photographs, logos, artwork, text or other materials for the purpose of creating an order or design, you confirm that you have the necessary rights and permissions to use that content.
You remain responsible for ensuring that materials supplied to us do not infringe the intellectual property, privacy or other rights of another person or business.
6. Third Party Websites and Services
Our website may contain links to third party websites, services or platforms.
These links are provided for convenience and do not mean that we endorse or accept responsibility for the content, availability, security or practices of those third party websites.
You should review the relevant terms and privacy policies of any third party website you visit.
7. Website Availability and Security
We aim to maintain a reliable and secure website, but we cannot guarantee that the website will always be available, uninterrupted or completely free from errors, viruses or other harmful components.
We may temporarily suspend access to the website where necessary for maintenance, security, updates or technical reasons.
8. Liability
Nothing in this Legal Notice excludes or limits liability that cannot legally be excluded or limited under UK law.
This includes your statutory consumer rights.
We are not responsible for losses arising from circumstances outside our reasonable control or for your misuse of the website or products.
9. Privacy and Cookies
Your use of this website is also subject to our Privacy Policy and, where applicable, our Cookie Policy.
These policies explain how we collect, use and protect personal information and how cookies and similar technologies may be used on our website.
10. Governing Law
This Legal Notice is governed by the laws of England and Wales.
Where applicable, you retain any rights provided to you under mandatory consumer protection legislation.
11. Contact Us
If you have any questions regarding this Legal Notice, our website or our services, please contact:
The Custom Company UK
Email: hello@thecustomcouk.shop
Website: www.thecustomcouk.shop
Location: Chelmsford, Essex, United Kingdom